Refund policy
**Return and Exchange Policy:**
1. **Eligibility:** Customers may return or exchange unopened products purchased directly from Operation Wellness within 30 days of the purchase date.
2. **Process:** To initiate a return or exchange, customers must contact our customer service team via email (support@opwellness.com) to request a return and return label. Customers may be required to provide proof of purchase, such as a receipt or order confirmation.
3. **Return Shipping:** Customers are responsible for the cost of return shipping unless the return is due to an error on the part of Operation Wellness, such as receiving damaged or incorrect products. We recommend using a trackable shipping method and insuring the package to ensure its safe return.
4. **Refunds:** Once the returned product is received, we will process a refund to the original method of payment, excluding any shipping charges, if applicable. Refunds are typically processed within 5-7 business days after the returned product is received.
5. **Exchanges:** Customers may exchange a product for a different item of equal or lesser value. If the exchanged item is of lesser value, the price difference will be refunded to the original method of payment. If the exchanged item is of greater value, the customer will be responsible for paying the price difference.
6. **Damaged or Defective Products:** In the rare event that a product is received damaged or defective, customers should contact our customer service team immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to expedite the process.
7. **Non-Returnable Items:** Certain items may not be eligible for return or exchange, such as clearance or discontinued products, perishable goods, or products that have been opened or used.
8. **Exceptions:** In some cases, exceptions to the return and exchange policy may be granted at the discretion of Operation Wellness, particularly for extenuating circumstances or special situations.
